Guide
Troubleshooting
Quick fixes for the issues people hit most often.
| Problem | What to try |
|---|---|
| Model won’t load | Settings → re-init from cache, or re-download. Needs WebGPU-capable Chrome + GPU. |
| Slow answers | Lower max tokens; close heavy tabs; first run after init is slower. |
| Agent / Memory locked | Activate a Pro license in Settings. |
| Floating bar missing | Enable Floating Bar; select ≥6 characters; try a non-blocked site. |
| Research fails | Needs network access; try a narrower topic. |
| Page tools fail on chrome:// | Expected — Chrome blocks extensions on internal pages. |
Still stuck?
- Reinstall from the Chrome Web Store
- Email info@privanebrowserintelligence.com
- Uninstalling? Leave a note on the feedback page